Terms and conditions

Squared Media ("we" or "us") is a trade name of Mik Development and Mursee. We refer to the client who enters into an agreement with us as "you" or "the client".

• Subscription: ongoing services for a fixed monthly price.
• Ticket: a single, clearly defined task of no more than one day's work, such as a new page, a change or a piece of content.
• Project: an engagement with a fixed price and a defined result, such as a new website.
• Work: everything we create for you, such as designs, code, video, photos and copy.

These terms apply to all our quotes, subscriptions and projects. We work for businesses and organisations, not for consumers. The client's general terms and conditions only apply if we agree to them in writing.

If an arrangement in a quote or agreement differs from these terms, that arrangement takes precedence. "In writing" includes by email.

Our quotes are valid for thirty days, unless they state a different period. The agreement is formed as soon as you accept a quote in writing or we start the work at your request. Obvious errors in a quote are not binding on us.

• You can queue up as many tickets as you like. We work on as many at a time as your subscription includes; the rest wait in the queue.
• We aim to deliver each ticket within three working days of starting on it. This is a best-efforts commitment, not a firm guarantee: we need your input and materials on time.
• If a request is larger than one day's work, we split it into several tickets in consultation with you.
• The subscription runs monthly and can be cancelled each month, effective at the end of the current month. If we carry out a large project within your subscription, such as a new website, a minimum term of three months applies first.
• You can pause for whole months, up to three months per year. You pay nothing during those months and we keep your place. Let us know before the start of the month.
• Unused capacity does not carry over to the following month.

For a project, we agree a fixed price, scope and schedule in advance. If during the project you want to add or change something that falls outside that agreement, that is additional work. We only carry out additional work once you have approved its price in writing. After delivery, the project can move on to a subscription or a maintenance arrangement.

• All prices are in euros and exclude VAT, unless stated otherwise.
• Subscriptions are invoiced monthly in advance.
• Projects are invoiced in instalments, as set out in the quote. By default, half at the start and the remainder on delivery.
• The payment term is fourteen days from the invoice date.
• If you do not pay on time, we will first send a reminder. If payment is still not made after that, we may suspend the work and charge statutory commercial interest and reasonable collection costs.
• We may adjust our prices once a year. We will notify you at least one month in advance; you may then cancel with effect from the date the change takes effect.

You provide the information, access, copy and images we need in good time, and you warrant that you are entitled to use them. If there is a delay because we are waiting on you, the schedule moves accordingly. We may charge for any extra work this causes.

After delivery, you have five working days to give feedback. We make minor corrections within the agreed scope at no extra cost. If we hear nothing within that period, or you put the work live, it is deemed accepted. We treat new requests after acceptance as a new ticket or as additional work.

Once you have paid in full, the rights to the work we create specifically for you transfer to you. Until then, you may use the work for as long as you meet your payment obligations.

This does not apply to our own tools, libraries, methods and generic building blocks that we also use for others; for those, you receive a perpetual right of use. Third-party material, such as fonts, stock images, music and open-source software, is subject to its creator's licence.

We may show the work in our portfolio and on our channels, unless we agree otherwise in writing.

For hosting, domains, payment providers, AI models and other software, we work with external parties. Their terms and prices apply to those services. We are not liable for outages or changes at those parties, but we will help you resolve them.

We do our work with care. If something does go wrong for which we are liable, that liability is limited to the amount you paid us in the three months before the damage occurred, and in any event to the amount paid out by our insurance in that case.

We are not liable for indirect damage, such as loss of profit, lost revenue or lost data. So please make your own backups as well. These limitations do not apply in the event of intent or gross negligence.

You must report any damage to us in writing within twelve months of discovering it.

If we are temporarily unable to deliver due to force majeure, such as illness, supplier outages or internet failure, our obligations are postponed. If this lasts longer than two months, either of us may terminate the agreement without any obligation to pay compensation.

We keep any confidential information you share with us secret, including after our collaboration ends. If we process personal data on your behalf, for example that of your customers in an online shop, we will conclude a data processing agreement for that purpose. You can read how we handle our own data in our privacy statement.

At the end of a subscription or project, we hand over your work and the associated files once all invoices have been paid. If either of us is declared bankrupt or granted a suspension of payments, or if a party seriously fails to perform after a written reminder, the other party may terminate the agreement with immediate effect.

Our agreements are governed by Dutch law. If we cannot resolve a dispute together, the party bringing the dispute will submit it to the competent court in the district in which we are established.